While we strive to deliver the best possible quality control, it can still occur that some items are defective or simply do not meet up to your requirements.
We therefore, sincerely ask for apology.
However, we are highly interested to find an uncomplicated solution for both parties, wherever possible.
You may contact us at anytime by phone or mail under the following details:
In case you weren't able to reach us, we will get back to you as soon as possible.
If an item is simply defective or you just want to return the items, you may as well use our return portal:
As soon as we have received your return, we will check on it within 5 working days and send a refund within the same day, which we will confirm by mail.